Terms and conditions

Read below to learn more and don’t hesitate to contact me if you have a question by emailing me at charlotte@charlottebroady.com.

This Privacy policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through charlottebroady.com or its related sites and services.

Personal information

Information I collect:

To fulfill your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly. Please email me at charlotte@charlottebroady.com.

Subscribers offer

If you sign up to my newsletter, any related discounts offered when signing up will exclude the cost of delivery.

Deliveries

Each order will be shipped within 1-2 working days and I use the tracked delivery option with Royal Mail.

Sales

Sale prices and first order discounts apply to the cost of any scarves purchased and exclude the delivery price, which will be the tracked delivery option with Royal Mail.

Returns and exchanges

I gladly accept returns and exchanges.

Please contact me within 14 days of delivery and send items back within 30 days of delivery. Your refund will exclude delivery costs.

I don't accept cancellations, but please contact me if you have any problems with your order.

eGift cards

eGift Cards may only be used as full or part payment for orders at www.charlottebroady.com.

The full amount of each purchase, including taxes and fees, will be deducted from the funds held on the eGift Card, up to the total funds available on the eGift Card. The eGift Card cannot be used to obtain cash or purchase other eGift Cards and you may not return merchandise or cancel services obtained with the eGift Card for a cash refund.

No change or refund will be given where the sales transaction is for an amount (including applicable added fees and taxes) less than the balance on the eGift Card but the remaining balance may be applied to future purchases. EGift Cards cannot be returned or refunded (subject to any rights available to you by law).

Competitions

For any competitions, the offer is not to be used in conjunction with any other offer. The offer is only available online and is open to anyone over 18 years of age only. Only one entry per person will be accepted.

Charlotte Broady reserves the right to amend these terms and conditions and / or discontinue the offer at any time

The winner will be selected at random and notified by email within 14 days of the competition ending. If the winner does not respond within 7 days, another winner will be selected. Charlotte Broady's decision is final. Your statutory rights are not affected. The promoter of the competition is Charlotte Broady, charlotte@charlottebroady.com.

The natural quality of silk, wool, modal and cashmere

Each scarf is checked before I despatch your order. Variations may be found as a result of the natural fabrics I use.

Looking after your scarf

Please dry clean your scarf to keep it looking at its best.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Images and animations

All images of products are intended to present products as accurately as possible. However due to variations between monitors, mobile phones and other electronic devices, colours may vary. Animations are included purely to suggest the movement of the scarf when worn.